June 1, 2018
Meet Jaime – Jaime specializes in repairs and air duct cleaning but this month we want to recognize him for being a team player!
A client contacted us recently for exceptionally large water loss in hotel, and we needed some extra hands. With no hesitation whatsoever, Jaime hopped on board to assist the team in stabilizing the loss until the early hours of the morning! He had already had a long, and hard day – but you would never have known because he is always smiling and willing to help! Coming up on his 5-Year Anniversary with our team, there is so much to be said about Jaime! He is also well known for being dependable, consistent, and personable. Jaime works well and gets along with everyone! He is often the first one in the office, and the last one to leave…he loves to keep busy! When you ask Jaime what his favorite part about repairs is, he’s quick to respond with “Painting! I love to see the finished product! And, I love when the customer is impressed.” Jaimie is very committed to his projects, and his strong attention to detail reflects in every job he’s assigned to.
Jaime is certainly a huge asset to our team, and a great team player – literally! In his younger days, he played professional soccer in Columbia! In addition to loving soccer, he also likes to cook. In his spare time, he likes to visit his family in Miami, or go to the beach! We are honored to have Jaime as a part of our team, and we greatly appreciate his strong desire to complete every job to perfection!
May 1, 2018
Meet Jeorge – our new Warehouse Supervisor and Fleet Manager! In less than a few months, he has proved himself to be quite an asset to our team!
Jeorge’s interest in mechanics started very young. While most kids his age were still playing with Tonka Trucks, he was learning basic mechanics side by side with his father and grandfather. (We’d like to say he learned from the best!) From electrical issues, to mechanical issues – he is always able to troubleshoot the issue and come out victorious!
Certified in HVAC, Jeorge has also been a great addition to our duct cleaning division! And, because he’s always willing to lend a hand, we even have him out in the field sometimes to assist with our larger tasks. For Jeorge - no job is too big, or too small. We can always count on him to take care good care of our trucks, from changing breaks and routers, to providing oil changes – he’s even assisted a staff member in his spare time with her personal vehicle! “Jeorge was able to diagnose the problem with my car’s sensor, which saved me a lot of money! He even went out of the way to call later that evening and make sure I made it home with no issues.” – Maria, CFO.
If you run into Jeorge out in the warehouse, you will quickly learn that he is always smiling! (And that he loves music, and is a fabulous singer!) During his time here, he has brought our warehouse to the next level with his organization skills and ability to find a solution to every problem he counters. When he isn’t busy being a team player or problem solving, Jeorge is a proud father of 4! You can find him in his off-time adventuring with his children! From kayaking, to fishing – he loves spending time outdoors!
For all of this and more, we’ve given the honor of Employee of the Month to Jeorge… Feel honored if you see him on your job site, because we’re honored to have him on our team!
September 1, 2017
This is a great example of how one of our long term employees Fred Maddox
goes above and beyond for our customers. Way to Go Fred!!!
"What drives you to go above and beyond on every job here at Dryzone??"
There are many roles here at Dryzone, the most important of all these roles, “is to have great customer relations with all of our clients". From my eyes to every job it always starts with the passion I have for the job and all field operations in general. I take in account the concern of the customer on every one of our jobs and every one of these concerns are different. Whether it's a fire, water, mold, bio-hazard, wind and repairs. These concerns vary from homeowner to homeowner so you have to listen to them. I approach every job like it's my last and only job. I set my goals with a high expectations, urgency and drive to provide the best product that's on this earth, most important leave that customer with a smile on their face. Second in my goals is to be self-motivated and dedicated to the entire task in hand. To exceed the expectations of that job on completion. It's a personal reward knowing that it's a job well done. Some people may call it having a big head but I don't. I call it the love for the job in what you do.
In this business it's better to work for referrals than advertising but they both play a different part in this industry, so it's imperative that every Job is your best job. I want to share this story on a recent job. On the initial call, Dryzone was dispatched to a home on Marco Island that was completely flooded throughout. Pergo laminate flooring was completely floating in the home.
I met with the home watch person on site since the homeowner was out of town at his home up north. Pulling into the driveway I noticed that water was running out of the garage and then I noticed the source of the water. The hot water tank was spraying water at the ceiling of the garage. It's hard to understand how a hot water tank in the garage would flood and entire home. The expansion tank or air bladder on this particular tank completely broke off and the three-quarter inch pipe that feeds it from the main water supply at the top of the tank, had sprayed water through the ceiling in the garage into the attic and into the home.
Oh did I mention the home was vacant at the time? There's no way of determining how much water was in the home or how much water was released from the actual pipe. What I can tell you is that it took me and 2 other techs 4 to 5 hours to extract the water from inside the home. After talking with the homeowner he was very impressed, on the knowledge and information that I was able to share with him on how we could safely salvage his drywall in the home and guarantee that his home would be bone dry once my dry out was complete; and also free of any microbial growth. I also mentioned to this homeowner we offer a complete repair service an as well as showrooms to his availability. We met with the insurance adjuster and got everything approved for this loss.
After the dry out was done our customer was so impressed he decided to let Dryzone do the repairs and bring his home to a pre loss condition, if not better!
By now our customer was coming down to his home in Marco with all his family, including his wife, 3 daughters and 11 grandkids!! We need it to accommodate this big crew in a home that was under construction with no kitchen or laundry! There was no kitchen sink, no countertops, and no laundry wash tub. This all was removed during the initial flood and only the base cabinets were installed in the kitchen.
I took initiative and purchased and installed a temporary in-cabinet laundry tub sink. So that the Mrs. didn’t have to do the dishes in the bathtub!
I installed it in the laundry room and then I re assured this homeowner that from this point forward everything is going to be OK. In completing this small task it worked out in my favor and I gained the trust and respect back from the homeowner.
This job is still active, should be wrapped up in the next few days. I'm so happy we could make a difference!